Case Central® Knowledge Base

Case Resolution is the final step in a dispute investigation, when the case is ready to be closed and a response sent to e-OSCAR®. A case may be resolved by the Case Lead from the Case Details page or, in certain cases, from the final step in an Investigation Checklist.

Auto-Resolution is the process for resolving dispute cases without manual review. Based on parameters defined by an administrative user, Auto-Resolution Rules will be applied to generate a response and close the case automatically when certain criteria have been met.

Case Central® also offers the option to include a quality assurance step at the end of an investigation. A QA Review may be triggered automatically based on QA Review Threshold Rules that have been configured by an administrative user.