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Case Central® Knowledge Base

Submit Help Request

The Submit Help Request feature gives non-administrative users the ability to request assistance from within the system. To submit a help request, the user can click on their profile icon to open a dropdown menu where a Submit Help Request link appears, allowing them to reach out directly to PMG for support as needed.

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  • When enabled, all system users can submit help requests. When disabled, only Administrators have the ability to submit help requests. Administrators may submit help requests on behalf of other users.

  • To enable the Submit Help Request link, click the Toggle Off icon to move the toggle switch to the right Toggle On position.