Case Central® Knowledge Base

Account Number

The consumer's complete and unique account number.

Account Number - Last 4 Digits

The last four digits of the consumer's unique account number.

Account Status

The status code that properly identifies the current condition of the account as of the Date of Account Information.

Account Type

The specific code that identifies the account classification.

Actual Payment Amount

The dollar amount of the monthly payment actually received for this reporting period.

Amount Past Due

The total amount of payments that are 30 days or more past due.

Compliance Condition

The code used to reflect accounts closed at consumer's request, and consumer disputes under the Fair Credit Billing Act, the Fair Debt Collection Practices Act, or the direct dispute provisions of the Fair Credit Reporting Act and its implementing rules.

Credit Limit

The assigned credit limit, where applicable.

Creditor Classification

The code indicating a general type of business for the Original Creditor.

Creditor Name

The name of the company or agent who originally opened the account for the consumer.

Cumulative Status

An Experian-specific field used to enter the current condition of the account.

Current Balance

The outstanding current balance on the account as of the Date of Account Information.

Date Closed

The date the account was closed to further purchases, paid in full, transferred, or sold.

Date of Account Info

The date that represents the current month's reporting period.

Date Opened

The date the account was originally opened.

Deferred Payment Start Date

The date the first payment is due for deferred loans.

FCRA First Date of Delinquency

The date, as determined each reporting period, of the first 30-day delinquency that led to the reporting of certain values for Account Status, Payment Rating, and Consumer Information Indicators.

High Credit Amount

The highest amount of credit utlized by the consumer or the original amount of the loan, excluding fees and interest.

Interest Type Indicator

A code that designates the interest type as Fixed or Variable.

Last Payment Date

The date of the most recent consumer payment.

Manner of Payment

An Equifax-specific value used to describe the current condition of the account.

Mortgage Agency Account Number

The account number as assigned by the secondary agency.

Mortgage Agency Identifier

The code indicating which secondary agency has interest in this loan.

Mortgage ID Number

The Mortgage Identification Number assigned to a mortgage loan.

Narrative Remarks

A standard narrative or remark connected with the trade account as of the date it was reported.

Original Charge-Off Amount

The original amount charged to loss, regardless of the declining balance.

Payment Amount

The amount of the balloon payment.

Payment Due Date

The date the balloon payment is due, if applicable.

Payment Rating Cycle

For certain Account Status values, the Payment Rating is a code that identifies whether the account was current, past due, in collections, or charged-off prior to the status and within the current month's reporting period.

Portfolio Indicator Code

A code representing the type of information being reported.

Portfolio Type

The one-character abbreviation for the type of portfolio, which should remain the same as long as the account is reported.

Purchased Portfolio

A free-form description of the name of the company from which the portfolio was purchased or to which the account was sold.

Scheduled Monthly Payment Amount

The dollar amount of the scheduled monthly payment due for this reporting period, whether principal, interest only, or a combination of the two.

Special Comment

Used in conjunction with certain Account Status values and the related Payment Rating to further define the account.

Specialized Payment Code

The code describing the specialized payment arrangements, if applicable.

Terms Duration

The duration of credit extended.

Terms Frequency Code

The code representing the frequency for payments due.

Department

The Department of the user whose account created the case in Case Central, if available.

Email Address

The Email of the user whose account created the case in Case Central.

First Name

The First Name of the user whose account created the case in Case Central.

Last Name

The Last Name of the user whose account created the case in Case Central.

Location

The Location of the user whose account created the case in Case Central, if available.

Name

The First and Last Name of the user whose account created the case in Case Central.

Phone

The Phone Number of the user whose account created the case in Case Central, if available.

Title

The Job Title of the user whose account created the case in Case Central, if available.

Case Number

The unique number assigned to the case in Case Central.

Category Description

Values are configured by each Case Central customer, if desired, to provide a description for each Category that has been created.

Category Name

Values are configured by each Case Central customer to represent a logical grouping of case types.

Detailed Description

A description or summary of a case that can be filled out as part of the case record.

File Count

The number of files associated with the case record in Case Central.

General Status

The state of the case, represented as "Active" or "Inactive".

Investigation Checklist

The name of the Investigaton Checklist, as configured by the Case Central customer, that is currently associated with the case.

Is Escalated

A "true" value indicates that the case is in an escalated state.

Manual Entry

A "true" value indicates that the system of record data was not pulled in via integration but was entered manually for the Data Compare checklist step.

QA Review

The current status of a QA Review for the case.

Reject Count

The number of times the case has been rejected from a QA Review.

Status

The current status of the case as reflected on the Case Details page.

Synopsis

A short description or label that can be filled out for the case to quickly summarize what it's about.

Department

The Department of the user who assigned the current or most recent Case Lead to the case, if available.

Email Address

The Email of the user who assigned the current or most recent Case Lead assigned to the case.

First Name

The First Name of the user who assigned the current or most recent Case Lead assigned to the case.

Full Name

The First and Last Name of the user who assigned the current or most recent Case Lead assigned to the case.

Last Name

The Last Name of the user who assigned the current or most recent Case Lead assigned to the case.

Location

The Location of the user who assigned the current or most recent Case Lead assigned to the case, if available.

Phone

The Phone Number of the user who assigned the current or most recent Case Lead assigned to the case, if available.

Title

The Job Title of the user who assigned the current or most recent Case Lead assigned to the case, if available.

Department

The Department of the current or most recent Case Lead assigned to the case, if available.

Email Address

The Email of the current or most recent Case Lead assigned to the case.

First Name

The First Name of the current or most recent Case Lead assigned to the case.

Last Name

The Last Name of the current or most recent Case Lead assigned to the case.

Location

The Location of the current or most recent Case Lead assigned to the case, if available.

Name

The First and Last Name of the current or most recent Case Lead assigned to the case.

Phone

The Phone Number of the current or most recent Case Lead assigned to the case, if available.

Title

The Job Title of the current or most recent Case Lead assigned to the case, if available.

Department

The Department of the user who resolved the case, if available.

Email Address

The Email of the user who resolved the case.

First Name

The First Name of the user who resolved the case.

Full Name

The First and Last Name of the user who resolved the case.

Last Name

The Last Name of the user who resolved the case.

Location

The Location of the user who resolved the case, if available.

Phone

The Phone Number of the user who resolved the case, if available.

Title

The Job Title of the user who resolved the case, if available.

Queue

The current or most recent Queue assigned to the case.

Supporting Resources - Email Addresses

The Emails of the users who were associated with a case at some point during the period the case was open.

Supporting Resources - Names

The Names of the users who were associated with a case at some point during the period the case was open.

Account Holder

The first and last name of the consumer.

Account Holder - First Name

The first name of the consumer.

Account Holder - Last Name

The last name of the consumer.

Account Holder - Middle Name

The middle name or middle initial of the consumer, if available.

City

The city name for the address of the consumer.

Consumer Info Indicator

The code that indicates a special condition of the account that applies to the primary consumer.

Date of Birth

The full date of birth of the consumer.

ECOA Code

The code that defines the relationship of the primary consumer to the account and designates the account as joint, individual, etc., in compliance with the Equal Credit Opportunity Act.

Generation Code

The code used to distinguish Jr., Sr., II, III, etc.

Generation Code - Previous

The previous code used to distinguish Jr., Sr., II, III, etc.

Phone Number

The telephone number of the consumer.

Postal Code

The zip code of the consumer's address.

Previous City

The city name for the most recent previous address of the consumer.

Previous First Name

The previous first name of the consumer.

Previous Last Name

The previous last name of the consumer.

Previous Middle Name

The previous middle name or middle initial of the consumer.

Previous Postal Code

The zip code of the consumer's most recent previous address.

Previous State

The standard U.S. Postal Service state abbreviation for the most recent previous address of the consumer.

Previous Street Address

The most recent previous street address for the consumer.

Second Previous City

The city name for the second most recent previous address of the consumer.

Second Previous Postal Code

The zip code of the consumer's second most recent previous address.

Second Previous State

The standard U.S. Postal Service state abbreviation for the second most recent previous address of the consumer.

Second Previous Street Address

The second most recent previous street address for the consumer.

Social Security Number

The social security number of the consumer.

Social Security Number - Last 4 Digits

The last four digits of the social security number of the consumer.

State

The standard U.S. Postal Service state abbreviation for the address of the consumer.

Street Address

The street address for the consumer.

Control Number

The unique control number assigned by the Credit Reporting Agency or generated by e-OSCAR® in the case of an AUD.

CRA

A Case Central field for the name of the Credit Reporting Agency that received the dispute.

Data Furnisher Name

The name of the data furnisher. e-OSCAR will override the Data Furnisher Name with what is in the registration record based on the Subscriber Code entered.

Dispute Code

A list of all Dispute Codes contained in the dispute record.

Dispute Code 1

The standard code describing the dispute. The code's label is also displayed in Case Central for reference.

Dispute Code 2

An additional code and descriptive label, when applicable.

Dispute Code 3

An additional code and descriptive label, when applicable.

Dispute Code 4

An additional code and descriptive label, when applicable.

Dispute Reason

For direct disputes, Dispute Reason is used in lieu of an e-OSCAR® Dispute Code.

e-OSCAR® Registration ID

The data furnisher's account ID as contained in the e-OSCAR® registration record.

e-OSCAR® Subscriber Code

The unique code assigned to the data furnisher by a CRA for tradeline reporting.

FCRA Info

A description of the FCRA-mandated Relevant Information received from the consumer pertaining to the dispute.

Originator Code

A code identifying the national system or mortgage reporting company originating the item.

Originator Office Code

The code that identifies the specific credit reporting agency office requesting re-verification.

Source Reference Number

The ID value for the external system from which Case Central pulled the data. For records coming from e-OSCAR®, the Control Number is typically used.

Submission Method

Values are configured by each Case Central customer to represent a descriptor for how the dispute was received (e.g. Mail, Email, Fax).

Department

The Department of the user to whom the case was escalated, if available.

Email Address

The Email of the user to whom the case was escalated.

First Name

The First Name of the user to whom the case was escalated.

Full Name

The First and Last Name of the user to whom the case was escalated.

Last Name

The Last Name of the user to whom the case was escalated.

Location

The Location of the user to whom the case was escalated, if available.

Phone

The Phone Number of the user to whom the case was escalated, if available.

Title

The Job Title of the user to whom the case was escalated, if available.

Created On

The date the case was created in Case Central, either via import from e-OSCAR® or from submission of the Create Case form.

Last Activity Date

The most recent date that there was activity on a case.

Received On

For indirect disputes, this is the date the dispute was received by the data furnisher in e-OSCAR®. For direct disputes, this date is manually entered to reflect the date that the dispute was received.

Resolved On

The date the case was resolved, which would be the date the data furnisher responded to the dispute or the date the ACDV reached its due date without a response.

Response Due

The date by which the data furnisher must submit their response.

Department

The Department of the user who was assigned to perform the QA Review, if available.

Email Address

The Email of the user who was assigned to perform the QA Review.

First Name

The First Name of the user who was assigned to perform the QA Review.

Full Name

The First and Last Name of the user who was assigned to perform the QA Review.

Last Name

The Last Name of the user who was assigned to perform the QA Review.

Location

The Location of the user who was assigned to perform the QA Review, if available.

Phone

The Phone Number of the user who was assigned to perform the QA Review, if available.

Title

The Job Title of the user who was assigned to perform the QA Review, if available.

e-OSCAR® Response Code

The code to indicate the action the data furnisher wants the originating agency to take in response to the dispute.

e-OSCAR® Response Compliance Condition

A value available to data furnishers to report conditions that are required for legal compliance.

Final Action

The action taken to resolve the underlying issue.

Final Finding

The high-level categorization of investigation results.

QA Approval Completion Status

The current status of the QA Review, if applicable, represented as "Approved", "Canceled", or "Rejected". A null value indicates that a QA Review has not or was not assigned to the case.

Resolution Notes

Comments entered by a user when they update the Status of a case to Resolved.

Root Cause

The cause for the issue as determined by the investigation.

Activity Date & Time

The date the activity was recorded.

Activity Type

The type of activity recorded.

Case Data Modified

A "true" value indicates that the activity involved an update to one or more of the case data fields.

Includes File

A "true" value indicates that a file attachment was uploaded as part of the activity recorded.

Scope of Activity

The scope of the activity recorded, whether related to a case or to configuration within the system.

User Email

The Email of the user who conducted the activity.

User Name

The First and Last Name of the user who conducted the activity.

Case Number

The unique number assigned to the case in Case Central.

General Status

The state of the case, represented as "Active" or "Inactive".

Queue

The current or most recent Queue assigned to the case.

Status

The current status of a case as reflected on the Case Details page.

Department

The Department of the user, if available.

Email

The Email of the user.

Employee Id

The Employee ID of the user, if available.

First Name

The First Name of the user.

Last Name

The Last Name of the user.

Name

The First and Last Name of the user.

Phone Number

The Phone Number of the user, if available.

Title

The Job Title of the user, if available.

Active

A "true" value indicates that the Queue is "Active".

Name

The name of the Queue associated with the case.