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Case Central® Knowledge Base

Report Center

Report Center is the portal page for reporting functionality in Case Central®, also containing the library of existing reports. By leveraging the tools and functionality available, users can create custom reports to track case progress, analyze procedures, and optimize decision-making.

Administration Guide

Who Can Use this Feature?

Users with an Administrator or Standard license can access and manage Report Center.

Where Is It Set Up?

To access the Report Center page, click the Reports icon on the vertical sidebar menu. Then, from the Report Center panel click on Report Builder.

Helpful Tips

Filtering Results

Upon opening the Report Center page, a list of existing reports and a summary of their key details are shown. To narrow down the results by one or more keywords, enter a search term in the Text Filter box above the results list. Click Enter.

Additionally, certain fields can be used to filter the results to just those reports that are relevant. Click Add_Filter_button.png to use the toggle switches to narrow down the results by certain report attributes. Alternately, select Data Set or Fields to filter the results by the data contained within the reports, and click Apply. Repeat for additional fields as needed.

Export a Report

  • Open the View of the report and click on the Actions_dropdown.png dropdown. Select the Export Data option to open the Export Data window.

    export_data.png
  1. Select the Format of the export: CSV or Excel.

  2. Choose the Date/Time Handling option to specify how the dates will be formatted when exported.

    1. Local Date/Time

    2. Plain Text

    3. UTC Date/Time

  3. Select the columns from the report to include in the export. By default, all columns are selected.

  4. Click Export.

  5. A pop-up will appear asking if you want to Open, Save As, or Save the file.