Data Management & Reporting
A key feature of Case Central is its data repository, which holds information as received from e-OSCAR®, as synced from internal systems of record, and as captured automatically to record all activities executed within the system.
Various features are available for accessing, analyzing, and exporting such data. Additional features offer administrative users the ability to configure certain aspects of how Case Central processes and displays data, giving control to customer organizations to manage the data according to their own internal policies and procedures.
Data controls and settings include those related to User Defined Fields, Data Masking, and the Case Audit Export summary report. Robust reporting tools to retrieve, analyze, and export system data are accessible from the Report Center, where existing reports are listed and linked and new reports can be created.
Note
Case file attachments are not accessible from the Report Center. They are managed through the Bulk File Export feature, which allows users to export attachments across multiple cases.