Users & Queues
Account settings create and manage licensed users and their access permissions within Case Central®.
User Management allows for activating and inactivating user accounts. Granular permission settings control the access non-Administrator users have within Case Central. Permissions can be granted for only certain pages, features, or functionality, as well as for only specific cases based on the data they contain.
Permission Templates can be created and managed to facilitate user management by applying a specific set of access permissions to a user. Further customization of a user's privileges is still supported, so a template can be used as a starting point for configuration or as a standard permission profile.
Queues are also created and managed here, so that groups with similar operational roles or in the same line of business can be represented in the system and assigned work in a similar fashion as they would within the organization generally. Queue membership is managed here, as well as the functions each member is allowed to fulfill with a case's lifecycle.